Contact Us

Get in touch

Questions about a lamp, an order or a delivery? Email us and a real person will reply within 1 to 2 business days. If you include your order number, or the email address you used at checkout, we can usually sort things out on the first reply.

We can help with sizing and finish choices before you buy, with tracking once an order has shipped, and with returns or replacements if something is not right when it arrives.

Useful pages

Frequently asked questions
Delivery information and import charges
Returns and refunds
Privacy policy
Terms of service

Contact details

Lead For Success Ltd, trading as Brenelo
Company number 13160878, registered in England and Wales
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@brenelo.com
Phone: +44 7871 227519
Customer service hours: Monday to Sunday, 9:00 AM to 5:00 PM (UK time)
Typical response time: within 1 to 2 business days

Our team operates from Cambridge, United Kingdom. We are an online-only retailer with no shop or collection point, and our products are shipped to you from our overseas fulfilment partner. Returns are sent to an address in China — email us before returning anything and we will send you the full address and instructions.

Thanks for choosing Brenelo.