Shipping policy
Every Brenelo lamp is dispatched from the United Kingdom, and UK delivery is included in the price you see. Here is exactly what to expect after you place an order.
Where we deliver
We deliver to addresses within the United Kingdom only. We do not currently ship overseas, including to the Channel Islands, the Republic of Ireland, Europe or the rest of the world.
Order cutoff time
Our order cutoff time is 6:00 PM UK time (GMT/BST), Monday to Friday. Orders placed before the cutoff time begin processing the same working day. Orders placed after the cutoff time, or at a weekend or on a UK public holiday, begin processing on the next working day.
Order processing time (handling time)
Processing time is 1 to 2 business days, Monday to Friday, excluding UK public holidays. This is the time we take to check, pick, pack and hand your order to the courier, and it is separate from the transit time below.
Transit time
Transit time is 5 to 7 business days, Monday to Friday, once the courier has collected your parcel.
Total delivery time
Processing time (1 to 2 business days) plus transit time (5 to 7 business days) gives a total estimated delivery time of 6 to 9 business days from the moment you order.
Delivery options, costs and times by destination
- United Kingdom — mainland England, Scotland and Wales: standard tracked delivery, free, arriving in 6 to 9 business days (1–2 days processing plus 5–7 days transit).
- United Kingdom — Northern Ireland, the Scottish Highlands and offshore islands: standard tracked delivery, free, arriving in 6 to 9 business days. Remote postcodes occasionally sit at the longer end of that range.
- Outside the United Kingdom: not available at present.
Shipping costs
Shipping is free of charge on every UK order, in British Pounds (GBP). There is no minimum spend, no weight or size surcharge, and no delivery charge added at checkout. Because we ship within the UK only, there are no customs duties, import taxes or brokerage fees for you to pay.
Where we deliver to
Orders are delivered to the customer's own address. We do not offer collection in store or delivery to a pick-up point.
Carriers
Depending on the size of the lamp and where you live, your order travels with Royal Mail, Evri, DPD or Parcelforce. Larger ceiling and outdoor fittings usually go with DPD or Parcelforce; smaller table lamps typically travel with Royal Mail or Evri.
Order tracking
A confirmation email containing a tracking number is sent the moment your order leaves us. You can follow its progress at any time from our Track Your Order page. Tracking information can take up to 24 hours to become active with the carrier.
Delays, late or missing parcels
Unusually busy periods, severe weather and other events outside our control can occasionally stretch these estimates. When that happens we will tell you rather than leave you guessing. If your parcel is running late, or has not turned up at all, email contact@brenelo.com with your order number and we will chase it up with the courier on your behalf.
Incorrect delivery addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email us within 24 hours of ordering and we will correct it provided the order has not yet been dispatched.
Returns
If an item is not right, you have 30 days from delivery to return it by post. See our Return and Refund Policy for the return procedure, who pays return postage, and refund timings.
Contact
Brenelo
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@brenelo.com
Phone: +44 7871 227519
Customer service hours: Monday to Sunday, 9:00 AM to 5:00 PM (UK time)
Typical response time: within 1 to 2 business days